How to Order
For buyers · How to order
How to order from Japan with H&K
One contact in Tokyo for many Japanese makers. Here is how quotes, samples, payment and shipping work, so you can plan your first order.
We work with overseas retailers, distributors and restaurant suppliers. You send one list. We check it with each maker, combine the items and ship them together.
- EXW Japan
- Prices in JPY
- Mixed orders welcome
- English or Japanese
Since 1990
Our business started in Toronto, Canada
20+ countries
Customers served from our office in Tokyo
One contact
For sourcing, documents and shipping
Ordering steps
Six steps from enquiry to delivery
Most first orders follow the same path. Freight is charged separately, based on the size and weight of your shipment.
Send your list
Tell us the products, quantities and destination. Model numbers, photos or a rough idea are all fine.
Get a quotation
We check stock and prices with each maker. You get one quotation in Japanese yen, EXW Japan, with lead times.
Test samples
Samples are available for most items. We quote the sample cost and the shipping cost before we send them.
Confirm the order
When the items are fixed, we send a pro-forma invoice with the final quantities, prices and shipping plan.
Pay before shipment
Pay the pro-forma invoice by bank transfer or Wise. We then collect the goods and prepare the shipment.
Receive and reorder
We ship with a commercial invoice and a packing list. Reorders are faster, because we know your items and address.
Trade terms
Our standard terms at a glance
These are our usual terms for overseas buyers. Some makers have their own rules, so we confirm everything in the quotation.
| Topic | Our standard terms |
|---|---|
| Prices | In Japanese yen (JPY), EXW Japan. Freight, insurance and import charges are not included. |
| Minimum order | Set by each maker. Many items are sold by the carton. Some items can be ordered in smaller quantities. |
| Mixed orders | Welcome. You can combine items from different makers in one order and one shipment. |
| Lead time | Items in stock: usually one to two weeks after payment. Items made to order: about two to six weeks, depending on the maker. OEM and custom packaging take longer. |
| Samples | Available for most items. For new customers, we ask for the sample and shipping cost before we send them. |
| Payment | Full payment before shipment, by bank transfer (T/T) or Wise. Bank charges for transfers are paid by the buyer. |
| Shipping | Air courier (usually FedEx) for samples and small orders. Sea freight for larger orders. You can also use your own forwarder or courier account. |
| Documents | A commercial invoice and a packing list with every shipment. We share materials and HS codes for customs clearance. |
| Import rules | The buyer checks the rules of the destination market. We help with product information from the maker. |
| Language | English or Japanese. |
If you need another trade term, such as FOB, ask us and we will check what we can offer for your order.
Why buyers use H&K
One purchase order, one invoice, one shipment — for knives, cutting boards, glassware and household goods from many Japanese makers.
We work directly with the makers. You do not need a separate order, a separate payment and a separate freight booking for each of them.
First enquiry
What to include in your first enquiry
The more we know, the faster and more accurate our quotation will be.
Not sure about the details yet? Send what you have. We will ask the questions we need.
- Your company name, website and country
- The products you want: names, model numbers, links or photos
- The quantity for each item, and whether this is a trial or a repeat order
- The delivery address or port, and your preferred shipping method
- Your target delivery date
- Any label, packaging or certification needs, such as made-in-Japan only
Find products
Product pages for buyers
Each page explains the products, the makers and what we need from you to quote.
Kitchenware
Japanese knives
Hand-forged and everyday kitchen knives from Japanese makers.
See the knives →
Kitchenware
Cutting boards
Synthetic rubber boards by Parker Asahi, used in professional kitchens.
See the boards →
Kitchenware
Sharpening stones
Shin Nagura whetstones, Mary’s stone stands and knife care supplies.
See sharpening →
Kitchenware
Sushi and fish tools
Fish bone tweezers, sushi moulds and professional kitchen tools.
See the tools →
Tableware
Japanese glassware
Hand-made glassware by Hirota Glass, Tokyo, since 1899.
See the glassware →
Lifestyle
Wpc. umbrellas
Umbrellas, parasols and rain goods from a Japanese lifestyle brand.
See Wpc. →
OEM
Household goods OEM
Kitchen sponges, bath goods and cleaning tools, made for your brand.
See household OEM →
FAQ
Questions from overseas buyers
What is your minimum order quantity?
It depends on the maker and the item. Many items are sold by the carton, and some can be ordered in smaller quantities. Send us your list and we will confirm the quantities in our quotation.
Can I combine products from different makers?
Yes. We combine items from different makers in one order, one invoice and one shipment. This is one of the main reasons buyers work with us.
Do you send samples?
Yes, for most items. We quote the sample cost and the shipping cost first. For new customers, we ask for payment before we send the samples.
How do I pay?
By bank transfer (T/T) or Wise, in Japanese yen. We ask for full payment before shipment. Bank charges for transfers are paid by the buyer.
Which trade terms do you use?
We quote EXW Japan as standard. Freight is not included in the product price. If you need another trade term, ask us and we will check what we can offer.
How do you ship?
Samples and small orders usually go by air courier (FedEx). Larger orders can go by sea freight. You can also use your own forwarder or courier account.
Who pays import duties and taxes?
The buyer pays import duties, taxes and local charges in the destination country.
Are all your products made in Japan?
Not always. We confirm the country of origin for each item. If you need made-in-Japan products only, please tell us when you ask for a quotation.
Can you make products with our brand?
Yes, for some products. Body towels, konjac sponges and other household goods can be made as OEM or private label. See our OEM pages or send us your brief.
Can I contact you in English?
Yes. Our team replies in English or Japanese, by email, phone or WhatsApp.
Contact us
Send us your list
Send the products, quantities and destination, and we will prepare a quotation. We reply in English or Japanese.
Email info@h-and-k-llc.com
Phone +81-3-6899-5466
WhatsApp
What happens next
- We reply by email with questions or a first quotation.
- We confirm stock, prices and lead times with each maker.
- When you are ready, we send a pro-forma invoice.